Methods, Systems, And Computer Program Products For Calendar-Based Coverage Monitoring

ABSTRACT

Methods, systems, and computer program products for calendar-based coverage monitoring are disclosed. According to one aspect, a method includes receiving a coverage rule defining at least one covering entity for performing an activity for a covered entity and at least one period of time during which the multiple covering entities is to perform the activity. Individual calendars for the at least one covering entity are monitored and a change in one of the calendars is detected. It is then determined whether the change causes a threshold criteria to be met, and in response to determining that the change causes the coverage rule to be violated, a coverage warning notification indicating a potential for violation of the coverage rule is automatically generated.

CROSS-REFERENCE TO RELATED APPLICATIONS

The present application is a continuation of co-pending U.S. patentapplication Ser. No. 13/108,027, titled “Methods, Systems, and ComputerProgram Products for Calendar-Based Coverage Monitoring”, filed May 16,2011, which is a continuation of U.S. Pat. No. 7,949,554, titled“Methods, Systems, and Computer Program Products for Calendar-BasedCoverage Monitoring”, filed Dec. 22, 2006, and commonly owned and eachherein incorporated by reference.

BACKGROUND

The subject matter described herein relates to coverage monitoring. Moreparticularly, the subject matter described herein relates to methods,systems, and computer program products for calendar-based coveragemonitoring.

In many environments, such as the home or office, individuals maintainschedules for the activities they perform. Typical schedules includeresponsibilities, such as working in an office, babysitting a child, orproviding elder care. For different activities or time periods,different numbers of people may be available to perform an activity. Inmany instances, at least one person must be scheduled to perform theactivity. The persons that are available to provide coverage for anactivity are referred to herein as covering entities. The entity forwhich the activity is being performed is referred to herein as thecovered entity. The schedules for the covering entities should becoordinated such that the required number of the covering entities isscheduled to perform the activity for the covered entity.

In one example, child care is an activity that requires at least onecovering entity to watch the child at any particular period of time. Inone scenario, a child's covering entities include parents and ababysitter. These covering entities must coordinate their schedules suchthat at least one of the covering entities is scheduled to watch thechild. In one scenario, the child goes to school at 8 am and returnshome at 3 pm. At least one person is needed to care for the child afterschool. The parents work from 9 am until 5 pm every day, and take turnsdriving the child to school in the morning. The child's babysitter isscheduled to pick the child up from school and watch him until at leastone of the parents return home at 5 pm. In the above scenario, in orderto ensure that care is provided by at least one person at all times, theparents and babysitter maintain calendars describing their schedules andcoordinate with each other. The parents and babysitter may all usedifferent types of electronic calendaring systems. In order tocoordinate their respective schedules, the parents and babysitter leavenotes on the refrigerator or leave voicemails for each other to setschedules. However, this system may result in miscommunications ofschedules. It would be beneficial to have an electronic calendaringsystem that is operable to conveniently coordinate the schedules of theparents and babysitter. Further, it would be beneficial to have acalendaring system that is operable to integrate the different types ofcalendaring systems used by the parents and babysitter.

Calendaring systems are available for coordinating schedules. Oneproblem associated with conventional calendar systems for coordinatingschedules is that the calendar system that must be maintained separatelyfrom personal calendaring applications for each covering entity. Theresult is that two separate calendars must be maintained by eachcovering entity. The difficulty associated with maintaining multipleseparate calendars increases the likelihood of an undesired gap incoverage.

Accordingly, in light of the above described difficulties and needs,there exists a need for improved methods, systems, and computer programproducts for calendar-based coverage monitoring.

SUMMARY

The subject matter described herein includes methods, systems, andcomputer program products for calendar-based coverage monitoring.According to one aspect, a method includes receiving a coverage ruledefining at least one covering entity for performing an activity for acovered entity and at least one period of time during which the at leastone covering entity is to perform the activity. Individual calendars forthe at least one covering entity are monitored and a change in one ofthe calendars is detected. Further, it is determined whether the changecauses a threshold criteria to be met, and in response to determiningthat the change causes the threshold criteria to be met, a coveragewarning notification indicating a potential for violation of thecoverage rule is automatically generated.

According to another aspect, a system is described for calendar-basedcoverage monitoring. The system includes a rule receiver configured toreceive a coverage rule defining at least one covering entity forperforming an activity for a covered entity and at least one period oftime during which the at least one covering entity is to perform theactivity. The system further includes a rule monitor configured tomonitor individual calendars for the at least one covering entity anddetecting a change in one of the calendars. The rule monitor is furtherconfigured to determine whether the change causes a threshold criteriato be met, and in response to determining that the change causes thethreshold criteria to be met, to automatically generate a coveragewarning notification indicating a potential for violation of thecoverage rule.

BRIEF DESCRIPTION OF THE DRAWINGS

Embodiments of the subject matter described herein will now be explainedwith reference to the accompanying drawings of which:

FIG. 1 is a block diagram of an exemplary calendar-based coveragemonitoring system according to an embodiment of the subject matterdescribed herein;

FIG. 2 is a flow chart of an exemplary process for calendar-basedcoverage monitoring according to an embodiment of the subject matterdescribed herein;

FIGS. 3A and 3B are a flow chart of an exemplary process for extractingand saving information from a received coverage rule according to anembodiment of the subject matter described herein;

FIG. 4 is a flow chart of an exemplary process for monitoring a calendarfor a change, determining whether the change violates a coverage rule,and generating a notification of a coverage rule violation according toan embodiment of the subject matter described herein;

FIG. 5 is an exemplary screen display of an electronic calendarincluding availability data associated with multiple covering entitiesaccording to an embodiment of the subject matter described herein;

FIG. 6 is an exemplary screen display of a user interface for entering acalendar event in an electronic calendar according to an embodiment ofthe subject matter described herein; and

FIG. 7 is a block diagram of an exemplary calendar-based coveragemonitoring system according to an embodiment of the subject matterdescribed herein.

DETAILED DESCRIPTION

The subject matter described herein includes methods, systems, andcomputer program products for calendar-based coverage monitoring.According to one aspect, a system according to the subject matterdescribed herein may be implemented as hardware, software, and/orfirmware components executing on one or more components of a system ordevice configured to provide calendar-based coverage monitoring.

As described above, the term “covered entity” refers to a person,object, or task requiring “coverage”. Coverage can include any service,task, or activity performed by a covering entity. As used herein, theterm “covering entity” refers to a person providing coverage to acovered entity.

For example, a secretary may be responsible for answering the phone andgreeting visitors in an office. In order to perform this responsibility,the secretary must be physically present in the office. In anotherexample, an information technology (IT) specialist may be responsiblefor responding to IT emergencies (i.e., be on-call), and is not requiredto be physically present in the office. Thus, in these examples, boththe secretary and the IT specialist may be termed “covering entities”that provide in-office coverage and on-call coverage, respectively, to acovered entity.

As used herein, the term “polling” refers to actively monitoring changesto information. For purposes of this description, polling may includequerying a database for updated information based on a predeterminedschedule or event. For example, a polling entity may query a databaseevery five minutes and receive a response indicating whether updatedinformation is available.

As used herein, the term “subscribing” refers to passively monitoringchanges to information. For purposes of this description, subscribingmay include awaiting notification of changes to a given set ofinformation. For example, a subscribing entity may automatically receivea notification from an information database indicating that updatedinformation is available. A subscription is obtained by communicating asubscription request to the information provider.

The subject matter described herein may be implemented using acomputer-readable medium containing a computer program, executable by amachine, such as a computer. Exemplary computer readable media suitablefor implementing the subject matter described herein include chip memorydevices, disk memory devices, programmable logic devices, applicationspecific integrated circuits, and downloadable electrical signals. Inaddition, a computer-readable medium that implements the subject matterdescribed herein may be located on a single device or computing platformor may be distributed across multiple devices or computing platforms.

As used herein, a “computer-readable medium” can be any means that cancontain, store, communicate, propagate, or transport the computerprogram for use by or in connection with the instruction executionmachine, system, apparatus, or device. The computer readable medium canbe, for example, but not limited to, an electronic, magnetic, optical,electromagnetic, infrared, or semiconductor machine, system, apparatus,or device.

More specific examples (a non-exhaustive list) of the computer-readablemedium can include the following: a portable computer diskette, a randomaccess memory (RAM), a read only memory (ROM), an erasable programmableread only memory (EPROM or Flash memory), an optical fiber, a portablecompact disk (CD), a portable digital versatile disk (DVD), and thelike.

FIG. 1 is a block diagram of an exemplary calendar-based coveragemonitoring system 100 according to an embodiment of the subject matterdescribed herein. Referring to FIG. 1, calendar-based coveragemonitoring system 100 includes a server 101 that includes a rulereceiver 102 for receiving a coverage rule 104 defining multiplecovering entities 106 for performing an activity for a covered entityand at least one period of time during which the multiple coveringentities 106 are to perform the activity. System 100 further includes arule monitor 108 for monitoring individual calendars for the multiplecovering entities 106 and detecting changes in one or more of thecalendars. Rule monitor 108 is configured to determine whether a changein one of the calendars causes coverage rule 104 to be violated, and ifso, to generate a notification 110 indicating a violation of coveragerule 104. Notification 110 may be communicated to a notificationrecipient 112.

In one embodiment, coverage rule 104 is communicated to rule receiver102 by monitor administrator 114. A change in a calendar is detected bycalendar service 116, which monitors calendar information stored incalendar store (or database) 118. Changes to calendar information aremade by one or more covering entities 106 by interfacing with calendarservice 116 via one or more calendar user agents 120. For example,administrator 114 may input coverage rule 104 into server 101 via a userinterface. Additionally, availability analysis function 122 determinesthat a change to the calendar information was made and generates updatedavailability information. Availability information is stored inavailability store (or database) 124, and monitored by rule monitor 108.

Upon detecting a change to calendar information, rule monitor 108determines whether the change causes a coverage rule to be violated. Ifrule monitor 108 determines that the change to calendar informationcauses coverage rule 104 to be violated, rule monitor 108 generates anotification 110 for a notification recipient 112. Rule monitor 108 maycommunicate with action manager 126 and instruct it to transmit orotherwise perform an action with notification 110. For example, inaddition to transmitting notification 110, action manager 126 may add acalendar event for one or more covering entities 106 indicating a changein the availability of another covering entity. Notification 110 may becommunicated via an email, text message such as a short messagingservice (SMS) message or an instant message, a multimedia messagingservice (MMS) message, voice mail, a popup window, a page, a change tothe calendar information associated with another covering entity, orother means of communication.

FIG. 2 is a flow chart of an exemplary process for providingcalendar-based coverage monitoring according to an embodiment of thesubject matter described herein. The process of FIG. 2 may be performedin this example with reference to system 100 of FIG. 1. Referring toFIG. 2, in block 200, a coverage rule defining multiple coveringentities for performing an activity for a covered entity and at leastone period of time during which the multiple covering entities are toperform the activity is received. Accordingly, calendar-based coveragemonitoring system 100 includes means for receiving a coverage ruledefining multiple covering entities for performing an activity for acovered entity and at least one period of time during which the multiplecovering entities is to perform the activity. For example, rule receiver102 receives coverage rule 104, which defines covering entities 106 forperforming an activity for a covered entity and at least one period oftime which covering entities 106 are to perform the activity. Coveragerule 104 may be provided to rule receiver 102 by monitor administrator114 using a user interface or by an application program (not depicted)using an application program interface (API).

Coverage rule 104 includes parameters used by rule monitor 108 indetermining whether a change to monitored calendar information causescoverage rule 104 to be violated. In one example, coverage rule 104 caninclude covering entity IDs identifying the covering entities 106. Forexample, the covering entity IDs may be a list of names or a group namefor the covering entities. In one example, covering entity IDs mayinclude the first names of each covering entity in a group, such as“Bob”, “Paul”, “Stephen”, and “Ted”, or may include the name of a group,such as “Deep Thought Inc.”

In another example, coverage rule 104 can include an activity IDidentifying the covered activity. Identification of a covered activitymay include a description of coverage provided by a covering entity. Forexample, activity IDs may include in-office phone coverage, on-callcoverage, home child care coverage, and elder care coverage. It will beappreciated that different activity IDs may place different constraintson a covering entity. For example, in-office phone coverage may requirea covering entity to be physically present in an office in order toprovide coverage, but may not otherwise restrict their activity.Alternatively, on-call coverage may place fewer constraints on thecovering entity.

In another example, coverage rule 104 can include time periodsindicating the time periods during which coverage is required. Forexample, in-office phone coverage may be required between 8 am-5 pm,Monday-Friday. Thus, in this example, the time period informationincluded in coverage rule 104 includes Monday: 8 am-5 pm, Tuesday: 8am-5 pm Wednesday: 8 am-5 pm, Thursday: 8 am-5 pm, and Friday: 8 am-5pm.

In another example, coverage rule 104 can include the required number ofcovering entities associated with an activity ID. This number mayindicate a minimum or maximum number of covering entities, and will bediscussed in greater detail with reference to the comparison rule below.For example, in-office phone coverage may require coverage by at leastone covering entity. Alternatively, on-call coverage may limit coverageto no more than four covering entities.

In another example, coverage rule 104 can include a comparison rulespecifying a mathematical relationship between the number of actualcovering entities and the number of required covering entities. Thismathematical relationship may include one of greater than, greater thanor equal to, equal to, less than or equal to, or less than. For example,in-office phone coverage may require that the number of people answeringthe phone be greater than or equal to one. In another example, on-callcoverage may require that the number of IT specialists providing on-callcoverage be less than or equal to four and greater than zero as well.

For each of the above described parameters of coverage rule 104,defaults may be provided or specified by a monitor administrator 114.For example, coverage rule 104 may define the default number of coveringentities equal one, the default time period equal to 8 am-5 pm,Monday-Friday, and the comparison rule to “greater than or equal to”.

An exemplary process for receiving a coverage rule including theparameters described above defining multiple covering entities forperforming an activity for a covered entity and at least one period oftime during which the number of covering entities is to perform theactivity is illustrated in FIGS. 3A and 3B. More particularly, FIGS. 3Aand 3B are a flow chart illustrating in greater detail an exemplaryprocess for performing the steps in block 200 of FIG. 2 according to anembodiment of the subject matter described herein. Referring to FIG. 3A,in block 300, a coverage rule is received. For example, rule receiver102 may receive the any one of the following exemplary coverage rulesand parameters.

Phone coverage rule for the week of Dec. 3, 2006:

-   -   Covering entity IDs: {Bob, Paul, Ted, Steve}    -   Activity Id: phone    -   Time periods: {12/4/2006, 8:00-17:00; 12/5/2006, 8:00-17:00;        12/62006, 8:00-17:00; 12/7/2006, 8:00-17:00; 12/8/2006,        8:00-17:00}    -   Required number of covering entities: 1    -   Comparison rule: greater than or equal to.

On-call coverage rule for the week of Dec. 3, 2006:

-   -   Covering entity IDs: {Bob, Paul, Ted}    -   Activity Id: on-call    -   Time periods: {12/3/2006, 00:00-24:00; 12/4/2006, 00:00-8:00;        12/4/2006, 17:00-24:00; 12/5/2006, 00:00-8:00; 12/5/2006,        17:00-24:00; 12/5/2006, 00:00-8:00; 12/5/2006, 17:00-24:00;        12/7/2006, 00:00-8:00; 12/7/2006, 17:00-24:00; 12/8/2006,        00:00-8:00; 12/8/2006, 17:00-24:00; 12/9/2006, 00:00-24:00;}    -   Required number of covering entities: 1    -   Comparison rule: greater than or equal to.

In block 302, a determination is made as to whether covering entity IDsare provided in the received coverage rule. If covering entity IDs areprovided, then the covering entity IDs are extracted and saved in block304. If no covering entity IDs are provided, then default coveringentity IDs are saved in block 306. For example, for the phone coveragerule illustrated above, covering entity IDs {Bob, Paul, Ted, Steve} areprovided and are therefore extracted and saved according to block 304.For the on-call coverage rule illustrated above, covering entity IDs{Bob, Paul, Ted} are provided and therefore are extracted and savedaccording to block 304.

In block 308, a determination is made whether an activity ID is providedin the received coverage rule. If an activity ID is provided, then theactivity ID is extracted and saved in block 310. Continuing the exampleillustrated above, an activity ID “phone” is provided for phone coveragerule and an activity ID “on-call” is provided for the on-call coveragerule. Accordingly, the activity IDs “phone” and “on-call” are extractedand saved in block 310. If no activity ID is provided, then a defaultactivity ID may be saved in block 312.

In block 314, a determination is made as to whether time periods areprovided in the received coverage rule. If time periods are provided,then the time periods are extracted and saved in block 316. Continuingthe example illustrated above, time periods {12/4/2006, 8:00-17:00;12/5/2006, 8:00-17:00; 12/62006, 8:00-17:00; 12/7/2006, 8:00-17:00;12/8/2006, 8:00-17:00} are provided for phone coverage rule and timeperiods {12/3/2006, 00:00-24:00; 12/4/2006, 00:00-8:00; 12/4/2006,17:00-24:00; 12/5/2006, 00:00-8:00; 12/5/2006, 17:00-24:00; 12/5/2006,00:00-8:00; 12/5/2006, 17:00-24:00; 12/7/2006, 00:00-8:00; 12/7/2006,17:00-24:00; 12/8/2006, 00:00-8:00; 12/8/2006, 17:00-24:00; 12/9/2006,00:00-24:00;} are provided for the on-call coverage rule. Accordingly,the activity IDs {12/4/2006, 8:00-17:00; 12/5/2006, 8:00-17:00;12/62006, 8:00-17:00; 12/7/2006, 8:00-17:00; 12/8/2006, 8:00-17:00} and{12/3/2006, 00:00-24:00; 12/4/2006, 00:00-8:00; 12/4/2006, 17:00-24:00;12/5/2006, 00:00-8:00; 12/5/2006, 17:00-24:00; 12/5/2006, 00:00-8:00;12/5/2006, 17:00-24:00; 12/7/2006, 00:00-8:00; 12/7/2006, 17:00-24:00;12/8/2006, 00:00-8:00; 12/8/2006, 17:00-24:00; 12/9/2006, 00:00-24:00;}may be extracted and saved in block 310. If no time periods areprovided, then default time periods are saved in block 318.

Referring to FIG. 3B, in block 320, a determination is made as towhether the required number of covering entities is provided in thereceived coverage rule. If the required number of covering entities isprovided, then the required number of covering entities is extracted andsaved in block 322. Continuing the example illustrated above, therequired number of covering entities equal to “1” is provided both forthe phone coverage rule and for the on-call coverage rule. Accordingly,the number “1” is extracted and saved in block 322. If the requirednumber of covering entities is not provided, then a default number ofcovering entities may be saved in block 324.

In block 326, a determination is made as to whether a comparison rule isprovided in the received coverage rule. If a comparison rule isprovided, then the comparison rule may be extracted and saved in block326. Continuing the example illustrated above, a comparison rule“greater than or equal to” is provided for the phone coverage rule andfor the on-call coverage rule. Accordingly, the comparison rules“greater than or equal to” are extracted and saved in block 326. If nocomparison rule is provided, then a default comparison rule may be savedin block 330. Upon completing the steps described in blocks 300-330above, saved information associated with the received coverage rule maybe forwarded to rule monitor 108.

Returning to FIG. 2, in block 202, individual calendars for multiplecovering entities are monitored and a change in one of the calendars isdetected. Accordingly, system 100 includes means for monitoringindividual calendars for multiple covering entities and detecting achange in one of the calendars. For example, rule monitor 108 monitorsindividual calendars for multiple covering entities for detecting achange in one of the calendars. The rule monitor 108 can interact withother components to perform the functionality associated with block 202,which is described in greater detail below. In addition, rule monitor108 can interact with other components to perform the functionalityassociated with blocks 204 and 206, which is also described in greaterdetail below.

For each covering entity 106, associated calendar information describingvarious activities and time periods to be performed by covering entity106 may be stored. For example, calendar information may be stored incalendar store 118 and used by calendar service 116 for providing eachcovering entity 106 a method for viewing and retrieving his or herschedule. For example, covering entity 106 may have a meeting scheduledfrom 11:30 am-3 pm on Thursday, Nov. 30, 2006. The date, time andactivity data associated with this meeting constitutes calendarinformation stored in calendar store 118 and accessed by calendarservice 116.

The calendar information stored in calendar store 118 is monitored byavailability analysis function 122. In one example, availabilityanalysis function 122 may subscribe to updates to calendar store 118.For example, when calendar information stored in calendar store 118 isupdated, an update notification may be sent to availability analysisfunction 122, which retrieves the updated data from calendar store 118in response to the notification.

Based on calendar information stored in calendar store 118, availabilityinformation associated with covering entity 106 is generated and storedin availability store 124. Availability information is generated byavailability analysis function 122 and includes transition periods andavailability status for an associated covering entity. For example,availability analysis function 122 may locate all calendar entry eventsfor a covering entity 106 that lie within or partially within the timeperiod under consideration. Availability analysis function 122 may thendetermine one or more transition points (i.e., start and stop times) forthe located calendar entry events and generate a list of transitionpoints associated with covering entity's 106 availability. The list ofpotential transition points breaks the time period under considerationinto a sequence of shorter time periods. For each of these shorter timeperiods, availability analysis function 122 determines whether coveringentity 106 is available or unavailable to provide coverage based on acalendar entry event. Availability analysis function 122 may performthis analysis separately for each type of availability. For example,on-call availability may be computed and stored separately from phoneavailability.

FIG. 5 is an exemplary screen display illustrating availability dataaccording to an embodiment of the subject matter described herein.Referring to FIG. 5, covering entities “Bob,” “Paul,” “Stephen,” and“Ted” each have meeting calendar events scheduled for Thursday, Nov. 30,2006. In this exemplary scenario, for time periods during which acovering entity is in a meeting, they are unavailable to providecoverage and are therefore “busy”. Alternatively, for time periodsduring which a covering entity is not in a meeting, they are availableto provide coverage and are therefore “free”.

Bob is scheduled to be in meetings from 1 pm-2:30 pm, Paul is scheduledto be in meetings from 11:30 am-2:00 pm, Stephen is scheduled to be in ameeting from 1 pm-2:00 pm, and Ted is scheduled to be in a meeting from2 pm-3:00 pm.

First, availability analysis function 122 determines availabilitytransition points {13:00, 14:30} associated with Bob, {11:30, 14:00}associated with Paul, {13:00, 14:00} associated with Stephen, and{14:00, 15:00} associated with Ted. The generated availabilityinformation described above may be stored in availability store 124. Itis appreciated that a single busy period such as the {11:30, 14:00}period associated with Paul shown in FIG. 5 may result from more thanone calendar event. These events may be consecutive and/or overlapping.Thus, the availability analysis performed by availability analysisfunction 122 can include an analysis of transition points associatedwith more than one calendar event per covering entity 106 which aremerged into a single availability status, such as “busy,” for a periodof time representing multiple calendar events. Upon change of thisavailability information, for example, after the time Ted's meeting wasplaced on his calendar, rule monitor 108 is informed by calendar service116 of the change in calendar data. Rule monitor 108 accessesavailability store 124 to retrieve and analyze the changed availabilityinformation.

Rule monitor 108 then performs an availability analysis for each periodof time included in the set of availability transition points forcovering entities Bob, Paul, Stephen, and Ted, which is {11:30, 13:00,14:00, 14:30, 15:00}. For each time period, rule monitor 108 determinesthe number of covering entities available to provide coverage. For thetime period 11:30-13:00, Paul is busy, and Bob, Stephen and Ted arefree, and so three of the covering entities are available for coverageduring this time period. For the time period 13:00-14:00, Bob, Paul, andStephen are busy, and Ted is free, so only one coverage entity isavailable. For the time period 14:00-14:30, Bob and Ted are busy, andPaul and Stephen are free, and so two coverage entities are available.Finally, for the time period 14:30-15:00, Ted is busy, and Bob, Paul andStephen are free, and the number of available covering entities is againthree.

Similar to the monitoring of calendar information stored in calendarstore 118 described above, availability information stored inavailability store 124 is monitored for updates. In one example, rulemonitor 108 subscribes to updates to availability store 124. Forexample, when availability information stored in availability store 124is updated by availability analysis function 122, an update notificationis sent by availability analysis function 122 to calendar service 116,which notifies rule monitor 108 of the update. Rule monitor 108 thenretrieves the updated data from availability store 118 and performs theanalysis described earlier.

FIG. 4 is a flow chart illustrating an exemplary process for subscribingto availability information, for receiving a calendar updatenotification, for determining whether a coverage rule was violated, andfor generating and sending a notification of a coverage rule violationaccording to an embodiment of the subject matter described herein.

Referring to FIG. 4, blocks 400 and 402 are exemplary detailed steps formonitoring individual calendars for multiple covering entities anddetecting a change in one of the calendars. Rule monitor 108 subscribesto availability information from calendar service 116 for coveringentities 106. Thus, when calendar information associated with a coveringentity 106 is updated, calendar service 116 informs availabilityanalysis function 122, which recomputes the availability information forthat entity. Availability analysis function 106 then informs calendarservice 116 that availability information has been updated, and calendarservice 116 then notifies rule monitor 108.

In block 402 of FIG. 4, a calendar update notification for a coveringentity is received. This would have resulted from a change to calendarinformation made via one or more calendar user agents 120. Rule monitor108 may receive the calendar update notification.

FIG. 6 is a screen display of an exemplary interface for updatingcalendar information associated with a covering entity. Referring toFIG. 6, entry boxes and/or drop down menus are displayed for entering asubject, location, start time, and end time for the calendar entryevent. The screen display also provides an interface for selectingavailability information associated with the calendar event in additionto “free” and “busy”. For example, the drop-down menu provided includesavailability selections including “tentative” and “out of office”. Anextension or modification to this drop-down list or another similardrop-down list can be used to indicate whether or not this event makesthe person unavailable for covering a particular activity.

Calendar event types may include “appointment” and “meeting request”.Finer-grained event types such as “vacation”, “out-of-town businesstrip”, “personal”, and “working from home” may also be included. Certainevent types may have default coverage attributes. For example,“vacation”, “out-of-town business trip”, and “working from home” eventsmay indicate that the covering entity is unavailable for phone coverageby default. Other event types may have configurable coverage attributes.For example, “personal” events could have a pull down menu or a checkboxallowing a covering entity to indicate their availability for differenttypes of coverage.

Calendar information and availability information may be independentlyentered by covering entity 106. For example, covering entity 106utilizes a user interface for entering calendar and availabilityinformation, such as that shown in FIG. 6, to enter a personal calendarevent “study for exam”. By default, availability analysis function 122determines that covering entity 106 is busy, and therefore unavailableto provide coverage, during this calendar event. However, coveringentity may then specify their availability status as free to providecoverage, in spite of the entered calendar event. In addition tospecifying coverage availability using default or explicit parameters onevents such as meetings, covering entity 106 may enter their coverageavailability for a given time period by entering a coverage-specificcalendar event that represents coverage availability but does notrepresent a user activity such as a meeting or a vacation period. Thus,information may be placed on a calendar just to represent coverage needsor coverage availability. User views could be provided that showed allevents, only the non-coverage events, or only the coverage events.Because one calendar event may have multiple coverage implications, theevent may be included in multiple user views.

The functionality of the user interface illustrated in FIG. 6 forupdating calendar information maintained by calendar service 116 may beprovided by one or more calendar user agents 120. Calendar user agents120 may be co-located with calendar service 116, as illustrated in FIG.1 or may be remote from calendar service 116.

In an exemplary scenario illustrating monitoring individual calendarsfor multiple covering entities and detecting a change in one of thecalendars, rule monitor 108 monitors calendar information stored incalendar store 118 by subscribing to calendar service 116. When a changeis made to calendar store 118, a notification of the change is sent bycalendar service 116 to rule monitor 108. For example, Bob adds a newevent labeled “vacation” to his calendar via a calendar user agent 120.The calendar event is saved to calendar store 118 by calendar service116. Calendar service 116 then notifies availability analysis function122 of the change, which generates updated on-call and phone coverageavailability information for Bob. The updated availability informationis stored in availability store 124, and a notification is sent to rulemonitor 108 via calendar server 116 that availability store 124 containsupdated availability information. In this example, a vacation eventindicates that Bob is unavailable for both on-call and phoneavailability.

Calendar information sent from calendar service 116 may be sent in avariety of formats including, for example, iCalendar format, whichdefines a standard for calendar data exchange in RFC 2445. iCalendardata has a multipurpose Internet mail extension (MIME) content type“text/calendar” which specifies a format for non-ASCII messages that canbe sent over the Internet. iCalendar data files are American standardcode for information interchange (ASCII) plain text files with a fileextension “.ics” and are terminated at each line by “CRLF” (i.e., a hexvalue of ODOA). Additionally, the iCalendar format defines a fileextension “.ifb” for storing availability information, such asfree/busy. Many popular calendar programs support the iCalendarstandard, including the MICROSOFT OUTLOOK® calendar program (availablefrom Microsoft Corp., of Redmond, Wash.) and the IBM LOTUS NOTES®calendar program (available from IBM Corp., of Armonk, N.Y.).

Returning to FIG. 2, in block 204, a determination is made whether thechange causes the coverage rule to be violated. Accordingly, system 100includes means for determining whether a change in a calendar causes acoverage rule to be violated. For example, rule monitor 108 isconfigured to determine whether a change in calendar information storedin calendar store 118 or availability information stored in availabilitystore 124 causes coverage rule 104 to be violated.

In one example of determining whether a change to a calendar causes acoverage rule to be violated, a period of time associated with thecoverage rule is examined. Referring again to an example described abovein block 202, a time period was divided into several smaller timeperiods based on the transition periods associated with the availabilitydata for Bob, Paul, Stephen, and Ted generated by availability analysisfunction 122. For each time period, rule monitor 108 determines thenumber of covering entities available for coverage within that timeperiod. In the example, the first time period examined by rule monitor108 is 8:00-11:30. The number of covering entities available during thistime period is 4. Rule monitor 108 may compare the covering entitiesavailable with the number of covering entities using the comparisonrule. For both the phone coverage rule and the on-call coverage ruledescribed above, the number of covering entities is “1” and thecomparison rule is “greater than or equal to”. Rule monitor 108determines that 4>=1 and therefore no coverage rule violation occurs forthe time period 8:00-11:30. This determination is made for each timeperiod provided by availability analysis function 122. As illustrated inFIG. 5, for all time periods between 8:00-17:00, at least one coveringentity is available and therefore no coverage rule violation occurs.

In another example, Ted adds a calendar event from 1 pm-2 pm that eitherimplicitly or explicitly indicates that Ted is not available to providephone coverage during that time. Rule monitor 108 may then be notifiedof Ted's change in availability and a determination is made whether thechange causes a coverage rule to be violated. Rule monitor 108determines that between 13:00-14:00, the number of covering entities is0. Because 0 is not greater than or equal to 1, rule monitor 108determines that from 1 pm-2 pm Ted's change would cause the phonecoverage rule to be violated.

Returning to FIG. 2, in block 206, in response to determining that thechange causes the coverage rule to be violated, a notificationindicating violation of the coverage rule is generated. The stepsdescribed in block 206 of FIG. 2 are related to those described inblocks 406 and 408 of FIG. 4 and are performed by the rule monitor 108.Accordingly, system 100 includes means for generating a notificationindicating violation of the coverage rule in response to a determinationthat a change to a calendar causes a coverage rule to be violated. Rulemonitor 108 is configured to instruct action manager 126 to forwardnotification 110 generated under the control of rule monitor 108indicating violation of the coverage rule in response to a determinationthat a change to a calendar causes a coverage rule to be violated. Forexample, rule monitor 108 may determine that the phone coverage rule isviolated between 1 pm-2 pm by Ted's change and generate, or cause to begenerated, notification 110. Action manager 126 may send notification110 to one or more notification recipients 112.

In order to send notification 110 to one or more notification recipients112, action manager 126 is configured to determine the destination andnotification techniques associated with notification recipients 112.Notification methods may include email, text messaging service such asshort messaging service (SMS) or Instant Messaging, multimedia messagingservice (MMS), voice mail delivery, popup window, page, a change to acalendar of a covering entity or any other notification technique.

The format and content of notification 112 may vary based upon thenotification technique employed. For example, an email notification maycontain detailed availability information for all covering entities,including an indication of which covering entity's calendar changetriggered the violation, and a list of time periods for when theviolation would occur. An SMS message, on the other hand, may contain amuch shorter statement of the violation.

In one example, an email notification is sent to Bob, Paul, Stephen, andTed indicating that Ted's unavailability between 1 pm-2 pm has caused aviolation of phone coverage rule 104. Paul could decide that his eventcould be cancelled or rescheduled and he could then inform the othersthat he can cover that time period.

In one embodiment, rule monitor 108 may detect when availabilityinformation associated with covering entities 106 would cause the numberof available covering entities to have a predetermined relationship withrespect to the number of covering entities required by the coverage ruleand instruct action manager 126 to generate a warning notification 110indicating that a potential for violating coverage rule 104 exists. Forexample, coverage rule 104 specifies that the number of coveringentities must be greater than or equal to one, but that a warningnotification 110 should be generated if the number of covering entities106 is less than four. Initially, ten covering entities are available toprovide coverage during the time period. Subsequently, six coveringentities become unavailable during the time period (e.g., illness,vacation, business travel, etc.), and update their calendar andavailability information accordingly. Finally, a seventh covering entitybecomes unavailable. Rule monitor 104 determines that the thresholdcriteria for generating a coverage warning has been met, and notifiesone or more notification recipients 112. In this example, rather thantaking action only when the last person became unavailable, as indicatedby his/her new or changed calendar entry, rule monitor 108 would takeaction earlier.

In one embodiment, rule monitor 108 may be configured to automaticallyadd a calendar event entry associated with one or more covering entities106 in response to determining that the change would cause the number ofavailable covering entities to have a predetermined relationship withrespect to the number of covering entities required by the coveragerule. For example, in the event that Bob and Paul are available toprovide coverage during a time period and a Bob updates his calendar toindicate that he will be unavailable, rule monitor 108 may automaticallyadd a calendar event to Paul's calendar indicating that Paul is the solecovering entity during that time period. Thus, when Paul checks hiscalendar, he will be notified that Bob has made him responsible forproviding coverage during that time period. The automatic addition of acalendar event entry to one or more covering entities may be viewed as aspecific implementation of the steps described in block 206 of FIG. 2and blocks 406 and 408 in FIG. 4.

In one embodiment, calendar service 116 and rule monitor 108 are locatedremotely from each other and communicate via network 706. FIG. 7 is ablock diagram of an exemplary calendar-based coverage monitoring systemwhere the calendar service 116 and the rule monitor 108 are locatedremotely from each other and communicate via a network 706 according toan embodiment of the subject matter described herein. Referring to FIG.7, calendar-based coverage monitoring system 700 includes coveragemonitoring server 702 and calendar server 704. Calendar server 704includes calendar service 116 and one or more calendar user agents 120for managing calendar information associated with covering entities 106.Calendar information is stored in calendar store 118 connected tocalendar service 116. Calendar service 116 is also connected to rulemonitor 108 located on coverage monitoring server 702 via network 706.

Coverage monitoring server 702 includes rule receiver 102 configured toreceive coverage rule 104 from monitor administrator 114. Rule monitor108 communicates with rule receiver 102 in order to determine whether achange to a calendar causes coverage rule 104 to be violated. Coveragemonitoring server 702 also includes availability analysis function 122configured to generate availability information based on the calendarinformation stored in calendar store 118. Availability informationgenerated by availability analysis function 122 is stored inavailability store 124. Rule monitor 108 communicates with availabilityanalysis function 122 in order to determine whether a change to acalendar causes coverage rule 104 to be violated. Upon determining thatthe change has caused coverage rule 104 to be violated, rule monitor 108is configured to generate a notification indicating violation of thecoverage rule and to instruct action manager 126 to send notification110 indicating the violation to one or more notification recipients 112.

The executable instructions of a computer program for carrying out themethods illustrated in FIGS. 2, 3A, 3B, and 4 can be embodied in anymachine or computer readable medium for use by or in connection with aninstruction execution machine, system, apparatus, or device, such as acomputer-based or processor-containing machine, system, apparatus, ordevice, that can read or fetch the instructions from the machine orcomputer readable medium and execute the instructions.

It will be understood that various details of the subject matterdescribed herein may be changed without departing from the scope of thesubject matter described herein. Furthermore, the foregoing descriptionis for the purpose of illustration only, and not for the purpose oflimitation, as the subject matter described herein is defined by theclaims as set forth hereinafter.

1. A method for calendar-based coverage monitoring, the methodcomprising: receiving a coverage rule defining at least one coveringentity for performing an activity for a covered entity and at least oneperiod of time during which the at least one covering entity is toperform the activity; monitoring individual calendars for the at leastone covering entity and detecting a change in at least one of thecalendars; determining whether the change causes a threshold criteria tobe met; and in response to determining that the change causes thethreshold criteria to be met, automatically generating a coveragewarning notification indicating a potential for violation of thecoverage rule, wherein at least one of the preceding actions isperformed on at least one electronic hardware component.
 2. The methodof claim 1 further comprising: determining whether the change causes thecoverage rule to be violated; and in response to determining that thechange causes the coverage rule to be violated, automatically generatinga notification indicating violation of the coverage rule
 3. The methodof claim 1 wherein receiving a coverage rule includes receiving acoverage rule including one of identification of each of the at leastone covering entity, identification of a set including the at least onecovering entity, identification of the covered entity, identification ofthe activity, and information associated with a required number ofcovering entities for performing the activity for the covered entity. 4.The method of claim 1 wherein receiving a coverage rule includesreceiving a coverage rule defining a minimum number of covering entitiesfor performing the activity during at least one period of time.
 5. Themethod of claim 1 wherein monitoring individual calendars for the atleast one covering entity comprise monitoring individual calendars foreach of the at least one covering entity.
 6. The method of claim 1wherein monitoring individual calendars includes polling for informationassociated with the individual calendars.
 7. The method of claim 1wherein monitoring individual calendars includes subscribing toinformation associated with the individual calendars.
 8. The method ofclaim 1 wherein monitoring individual calendars includes receiving oneof an availability period of time and a non-availability period of timeassociated with the at least one covering entity, and wherein detectinga change in one of the calendars includes detecting a change to the oneof the availability period of time and the non-availability period oftime associated with the at least one covering entity.
 9. The method ofclaim 1 wherein monitoring individual calendars includes monitoringindividual calendars until the activity is performed.
 10. The method ofclaim 1 wherein determining whether the change causes the coverage ruleto be violated includes comparing a number of available coveringentities after the change for the at least one period of time to thenumber of covering entities specified by the coverage rule.
 11. Themethod of claim 1 wherein, in response to determining that the changewould cause the number of available covering entities to have apredetermined relationship with respect to the number of coveringentities required by the coverage rule, automatically adding acoverage-related calendar event to the at least one of the calendars.12. The method of claim 1 comprising determining a coverage rule for acovered entity based on coverage needs of the covered entity byautomatically determining coverage needs for a covered entity.
 13. Themethod of claim 1 comprising receiving calendar information associatedwith the covered entity and updating the coverage rule based on thecalendar information associated with the covered entity.
 14. The methodof claim 13 wherein receiving calendar information includes receivingone of event information and a period of time associated with the eventinformation and wherein updating the coverage rule includes updating thecoverage rule based on the one of event information and the period oftime associated with the event information.
 15. The method of claim 1comprising determining whether the change would cause a number ofavailable covering entities for the at least one period of time to havea predetermined relationship with respect to the plurality of coveringentities required by the coverage rule without violating the coveragerule.
 16. The method of claim 15 wherein, in response to determiningthat the change would cause the number of available covering entities tohave the predetermined relationship, automatically generating a warningnotification.
 17. The method of claim 1 further comprising sending thenotification to at least one notification recipient.
 18. Acalendar-based coverage monitoring system, the system comprising systemcomponents including: a rule receiver configured to receive a coveragerule defining at least one covering entity for performing an activityfor a covered entity and at least one period of time during which the atleast one covering entity is to perform the activity; and a rule monitorconfigured to: monitor individual calendars for the at least onecovering entity; detect a change in one of the calendars; determinewhether the change causes a threshold criteria to be met; andautomatically generate a coverage warning notification indicating apotential for violation of the coverage rule in response to determiningthat the change causes the threshold criteria to be met, wherein atleast one of the system components comprises at least one electronichardware component.
 19. The system of claim 18 wherein the rule monitoris further configured to: determine whether the change causes thecoverage rule to be violated; and automatically generating anotification indicating violation of the coverage rule in response todetermining that the change causes the coverage rule to be violated. 20.The system of claim 18 wherein the rule receiver is configured toreceive a coverage rule including one of identification of each of theat least one covering entity, identification of a set of coveringentities, identification of the covered entity, identification of theactivity, and information associated with a required number of coveringentities for performing the activity for the covered entity.
 21. Thesystem of claim 18 wherein the rule monitor is configured to one of pollfor and subscribe to information associated with the individualcalendars.
 22. The system of claim 18 wherein the rule monitor isconfigured to monitor individual calendars until the activity isperformed.
 23. The system of claim 18 wherein the rule monitor isconfigured to automatically add a coverage-related calendar event inresponse to determining that the change would cause the number ofavailable covering entities to have a predetermined relationship withrespect to the number of covering entities required by the coveragerule.
 24. The system of claim 18 wherein the rule monitor is configuredto determine a coverage rule for a covered entity based on coverageneeds of the covered entity by automatically determining coverage needsfor a covered entity.
 25. The system of claim 18 wherein the rulemonitor is configured to receive calendar information associated withthe covered entity and to update the coverage rule based on the calendarinformation associated with the covered entity.
 26. The system of claim18 wherein the rule monitor is configured to determine whether thechange would cause a number of available covering entities for the atleast one period of time to have a predetermined relationship withrespect to the plurality of covering entities required by the coveragerule without violating the coverage rule.
 27. The system of claim 26wherein the rule monitor is configured to automatically generate awarning notification in response to determining that the change wouldcause the number of available covering entities to have thepredetermined relationship with respect to the number of coveringentities required by the coverage rule without violating the coveragerule.
 28. The system of claim 18 wherein the rule monitor is configuredto automatically determine coverage needs for a covered entity.
 29. Thesystem of claim 18 comprising an availability analysis functionconfigured to analyze calendar information and generate availabilityinformation.
 30. The system of claim 18 further comprising an actionmanager configured to send the notification to at least one notificationrecipient.
 31. A calendar-based coverage monitoring system, the systemcomprising: means for receiving a coverage rule defining at least onecovering entity for performing an activity for a covered entity and atleast one period of time during which the at least one covering entityis to perform the activity; means for monitoring individual calendarsfor the at least one covering entity and detecting a change in one ofthe calendars; means for determining whether the change causes athreshold criteria to be met; and means for automatically generating acoverage warning notification indicating a potential violation of thecoverage rule in response to determining that the change causes thethreshold criteria to be met.
 32. A computer readable medium containinga computer program, executable by a machine, for determiningavailability of presentable content via a subscription service, thecomputer program comprising executable instructions for: receiving acoverage rule defining at least one covering entity for performing anactivity for a covered entity and at least one period of time duringwhich the at least one covering entity is to perform the activity;monitoring individual calendars for the at least one covering entity anddetecting a change in one of the calendars; determining whether thechange causes a threshold criteria to be met; and in response todetermining that the change causes the a threshold criteria to be met;automatically generating a coverage warning notification indicating apotential for violation of the coverage rule.